I have posted questions about the Office and Telo in various forums, but I'd like to have a summary/review of the Office in one place. I'll try to keep this up-to-date by adding/subtracting features as Ooma implements them.
1. Call quality is great. Sounds as good as Telo, maybe even better.
2. Call Transfer is awesome and works extremely well. Can transfer to another physical extension or a virtual extension like a cell phone. Works well like a pbx.
3. Linx's DECT works very well. No problems registering to the base.
4. Extensions work well and has own voicemail box for each extension (max extensions is 20).
5. Conference Bridge works well (need to subscribe to multiple lines to have multiple calls to conference). Max = ? (unknown since I haven't tested and Ooma hasn't responded to my question).
6. If you want virtual receptionist to be the first to answer all phone calls, it works very well. You can schedule your business hours so that the virtual receptionist to announce the "open" message during business hours and announce the "close" message when you're business is closed.
7. Capable of making 5 concurrent outbound calls if subscribed to 5 lines or more (Telo is maxed out at 2)
8.. Fax works well, although I haven't tested much
9. Alarm (haven't tested, so not pro or con, but Office has an option to set an extension with alarm) so it should work. It's reported by Telo users in the forums that the Telo works fine with alarm.
10. Compared to other business voip providers (Phonebooth, Ring Central, etc) the Office uses regular phones rather than IP phones, which are much more expensive.
11. Support is supposed to be 24/7, but I haven't used them that much. (for Telo, I believe it's only Ooma's business hours M-F 7-7 PST; S-S 8-5 PST)
12. Less expensive than other business voip providers
13. Music-on-hold works, but you can only load an mp3 file for it. It's not radio or Pandora.
14. Free number porting (Telo charges $40 per line)
15. Unlimited local and long distance to U.S. and Canada (same as Telo, but some voip provider impose a limit).
1. No Call log (Telo already has)
2. No blacklist (Telo already has)
3. No 2nd line inclusion (Telo includes 2 lines with one line subscription for $10/month, but with Office you must subscribe to a 2nd line to have 2 lines, total $40/month)
4. No voicemail buttons on the base, so there's no telling that you have a message pending (Telo already has and blinks orange when there's a message)
5. Holiday schedule doesn't work. This is a bug. I'll update this post when Ooma fixes it.
6. If you set your phone extensions to ring rather than having virtual receptionist answer the incoming calls, the virtual receptionist does NOT help you answer additional incoming calls if you're busy on another line.
7. Need to subscribe to multiple lines to use conference bridge, $20 per line. Telo already has 3 way conference if this is all you need.
8. Even when subscribed to 10 lines, you can only make 5 concurrent outbound calls, but can receive 10 via virtual extensions.
9. Does not work with HD2 handsets (I was able to register the HD2 to the base and successfully make/receive calls, but other functions of the HD2 don't work.)
10. No option to turn off call waiting beep (Telo already has)
11. Call queuing is not available.
12. toll free or vanity number is not available.
13. No Google Voice Extensions (Telo already has)