Ooma Service Status

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Ooma Service Status

Postby Bobby B » Wed Aug 17, 2011 11:15 am

This post will be continually updated to include the latest Ooma service status information. To be informed of topic changes to this thread, click on the "Subscribe to topic" link in the top left after logging in. You can also follow us on twitter to get real-time updates: http://twitter.com/ooma_status

If Ooma ever experiences an extended service outage or maintenance window, Ooma's support team will update this post with further details. Unless otherwise noted, any times listed below are in the Pacific timezone.


Ooma Service
Status: OK

Ooma Calling Network
Status: OK

4/29/2015: 9:30 AM PT: Ooma Office service has been fully restored.

4/29/2015: 8:15 AM PT: We are seeing intermittent call completion issues on our Ooma Office platform. We are working to restore service.

4/27/2015: 3:57 PM PT: All Ooma services should be fully restored for all customers.

4/27/2015: 1:50PM PT: We are hearing isolated reports of inbound calling issues that affect a small portion of customers. We are investigating the issue.

4/27/2015: 12:49 PM PT: Multi-Ring and call forwarding should be fully operational now.

4/27/2015: 12:19 PM PT: We've received some reports about Multi-Ring and call forwarding not ringing the configured forwarding numbers. We're investigating the problem now.

4/27/2015: 11:59 AM PT: Voicemail services should be fully functional now.

4/27/2015: 11:16 AM PT: Inbound calling service should be fully restored. We are working on fixing a remaining issue with voicemail for some residential customers.

4/27/2015: 10:51 AM PT: Outbound calling service should be restored. We are working on restoring inbound service for affected customers.

4/27/2015 8:17 AM PT: We are seeing intermittent call failures on inbound and outbound calls. Some users are seeing a long delay at the beginning of the call. We are investigating the issue.

4/24/2015 5:59 PM PT: We believe the reported inbound calling problems have been resolved, but there's still an open issue with some calls rolling directly to voicemail without ringing the Ooma devices. Our operations team will be redeploying the fix for this tonight.

4/24/2015 5:19 PM PT: For the affected customers, we're starting see some inbound calls complete OK, but not all calls are completing successfully yet. We're continuing to work on restoring inbound calling for all the affected customers. Note that as part of our debugging, we rolled back the calls rolling to voicemail fix mentioned on 4/23/2015. We are evaluating the best timing for putting that fix back in.

4/24/2015 1:52 PM PT: We continue to work on restoring service to our affected customers. The issue is now isolated to receiving calls on certain phone numbers.

4/24/2015 11:31 AM PT: We're experiencing issues with inbound and outbound call completion. Our operations team is currently working on resolving these issues.

4/23/2015 11:22 AM PT: Over the past few days, we've been receiving reports from some customers about some calls going directly to voicemail without ringing the Ooma device. We're working on pushing out a fix today.

Voicemail
Status: OK

Enhanced Features
Status: OK

Web Activation
Status: OK

My Ooma Website
Status: OK

4/27/2015: 4:54 PM PT: The My Ooma website slowness issue has been resolved.

4/27/2015: 11:54 AM PT: The My Ooma website has been very slow to respond to requests. We're currently investigating the issue.

Ooma Office Website
Status: OK

Contact List Syncing
Status: OK

Ooma.com Website
Status: OK

Ooma Support
Status: Ok

International Calling
Calling Status: OK

Ooma Forums & Ooma Blog
Status: OK

Note: this post can only be updated by Ooma Support personnel.
Bobby B
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Bobby B
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Posts: 1426
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA

Re: Ooma Service Status

Postby Bobby B » Fri Apr 24, 2015 10:32 am

Updated
Last bumped by Bobby B on Fri Apr 24, 2015 10:32 am.
Bobby B
User avatar
Bobby B
Ooma Moderator
 
Posts: 1426
Joined: Mon Feb 18, 2008 8:41 pm
Location: Palo Alto, CA


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