Hi Ooma Users,

We’ve received a lot of terrific input from you over the last several weeks.  Some good. Some, well, let’s say “not so good”.  In this post I want to address the hot topic of voice mail.  When laying out features that non-Premier customers would receive, we examined whether or not to include voicemail.  The vast majority of phone systems sold over the last 3 years included an answering machine built into the base station.  It seemed logical that we could remove the online voice mail option since most phone systems used in homes today included an answering machine.

Wrong.  

An overwhelming percentage of the feedback was negative about removing voice mail. We do listen to our customers, so Ooma voicemail is going back into the product effective immediately (applies to all purchases made since the feature set changed 10/1/09 too).  Ooma Hub, Ooma Hub/Scout, and Ooma Telo customers will have the built in web based voice mail with local, remote, or web based access just like before.  For details on the complete feature set of the Ooma Hub and Ooma Telo please visit these links.

Thank you for taking the time to share your thoughts with us; the good, the bad, and the ugly.  This is how we make our service better, by maintaining an open dialog, and responding to as many of you as we possibly can.  It’s with your help that we’ll continue to improve Ooma and change the face of telecommunications across the U.S.

Best regards,

Rich Buchanan
CMO
Ooma