UPDATE 8/17/11 at 2:32 pm PT: As a further update, Ooma’s service was interrupted following a network outage due to an extremely rare power failure at a portion of our data center which also affected several other companies. Ooma and its data service provider are both taking steps to ensure this will not happen again.
The service interruption occurred around 5:40 a.m. PT today and was restored approximately three hours later. The service interruption caused excessive traffic to the Ooma corporate site causing a brief denial of service. Our customer support team is available to help with any isolated service issues that may persist. We sincerely regret any inconvenience this has caused our customers.
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Ooma has restored its free home phone service, following a network outage of unknown origins.
Ooma service was interrupted around 5:40 a.m. Pacific time today and our company’s corporate website was shut down by a “Denial of Service” attack minutes later, making it impossible to use the site to communicate with customers. The phone network and corporate site operate independently, but Ooma engineers are trying to determine if the shutdowns were somehow related.
Meanwhile, our customer support team is available to help with any isolated service issues that may persist. We regret any inconvenience to our customers and will share additional information as it becomes available.
Hope everyone is enjoying their summers! We, in the Ooma Engineering group, wanted to drop by and take a moment to recognize the significant contributions of the open source community in making the Ooma Telo home phone service possible. Ooma’s great value propositions, plus many of our advanced features, come from a blend of open source software with Ooma’s own developments.
Ooma Telo and our network’s infrastructure use Linux as a base operating system. We leverage BlueZ for our Bluetooth support in Ooma Telo and we use various other open source components.
We also wanted to give special recognition to the Freeswitch community. Freeswitch is a lesser-known and more modern open source soft switch that is rapidly gaining acceptance within the telecom community. We use it on Ooma Telo to provide our users with many of the advanced features sometimes found on a commercial-grade PBX, but simplified for consumers and use in the home. In our infrastructure, we have worked with the open source community to harden Freeswitch to support hundreds of thousands of users… and soon millions! This saves us the expense and overhead of using a proprietary soft switch. We appreciate the work that the open source community has put into Freeswitch, and we are proud to have contributed our own enhancements to the code base back to the community. The open source community in general, and the Freeswitch community in particular, are essential to driving innovative products and services like Ooma’s.
With that, we are pleased to announce that Ooma will be a proud sponsor of the ClueCon conference in August. ClueCon is a developer conference dedicated to fostering the advancement of these and other open source telephony applications. We hope to see you there and thank you again for your support of Ooma!
Toby Farrand
Vice President, Engineering and Operations
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