Comments on: Ooma Gains Momentum in 2010

By: kominki

kominki — Sat, 20 Aug 2011 15:21:37 +0000

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By: Michael

Michael — Sat, 13 Mar 2010 03:03:03 +0000

I’m interested in the softphone feature that Vonage has. I play with Skype and use the phone adapter to make calls.

By: Roger

Roger — Thu, 11 Mar 2010 01:03:53 +0000

GROW UP, WHINERS! If you want more than ooma is offering, GO FIND IT ELSEWHERE and leave ooma alone.

SELL your unit on ebay to recover some of your “sunk cost”, in case the free phone service hasn’t made you money yet, and then GO ON with your life.

NO service can be all things to all people, and you are simply *NOT* ooma’s main target market. Accept the rejection like a grown-up and find a better match to your needs elsewhere. Simply as that.

I am (happily) one of the many unsophisticated millions that can greatly benefit from ooma’s offer. We are at least a decade behind you, and our needs are quite simple: just gives us what AT&T and the Bells gave us for decades. Easy to use, reliable phone service. And some typical features that they also offered, like caller id, voice mail, and distinctive ring or second line. AND THAT’S IT! One day I may “need” more features, but at the moment I (we) clearly don’t. So were very happy with ooma.

Not having a monthly phone bill is a revolution for me, similar to free gas for life. Yes, $10 bucks per year, so what? Does that bother you? Really? After spending $6,300 on Vonage over the last 7 years, I giggle when I think on how I will spend all the money ooma is saving me.

GO OOMA! (and thanks for my heavy wallet)

By: Terry Monroe

Terry Monroe — Sun, 07 Mar 2010 21:43:26 +0000

As new customer I would love to say the quality of Ooma’s service is excellent, but the fact is the quality is terrible. I like so many other Ooma customers are learning (See your own discussion boards) that when you call others, they can’t hear you very well!

I want this to work, but if you can’t do something to address this QoS issue, I will have no choice but to go back to my telco.

By: Rajesh

Rajesh — Sun, 28 Feb 2010 05:23:50 +0000

Google voice now available to HUB/Scout user’s with premier account. Glad to see Omma listened to the customers. Now only if they could do something for international callers.

By: Seema

Seema — Sat, 20 Feb 2010 18:23:51 +0000

I just spoke with a customer rep, Valentine, who was rude and unfriendly in response to to my questions about Ooma. The system is not capable of handling all that it says it can handle.

On the other hand, I also spoke with a customer rep, Sandy, and she was an absolute perfect customer rep. Ooma should have Sandy train all its customer reps.

By: jocmarsh

jocmarsh — Mon, 15 Feb 2010 03:04:23 +0000

Hi. I have been using OOMA Hub/Scout since November. I am very pleased with the service so far, everything has worked as advertised. Here in New Hampshire our phone service which used to be Verizon but is now Fair Point leaves much to be desired. I believe Fair Point has filed for Chapter 11 so OOMA is a welcome alternative. Since I am in a very bad reception area for my cell phone service my only concern was the availability of 911 over OOMA in the event of a power failure during a winter storm. We do lose power a lot during ice storms in the winter. So I have set up a walkie-talkie arrangement with my neighbors in case I have an emergency during a power outage. (They have kept their landlines just in case.) Seems to work fine for us.
Go OOMA!

By: Dorkyguy

Dorkyguy — Tue, 09 Feb 2010 23:50:13 +0000

Congrats on a good year, and for our mutual benefit I hope you have many more. We bought a Hub/Scout system a few months back and it has been working perfectly with our two phone numbers.

Because of several factors I have needed to call the customer support people maybe 10 times. In one instance the person was somewhat hard to understand. In every other case the support person was friendly, understandable, and helpful. No issues with support here.

The feedback on sites such as Amazon is overwhelmingly positive. Keep your costs down, don’t make things complicated, and growth will continue.

BTW the installation diagrams and documentation were needlessly complicated for the Hub/Scout system, but since the new focus is on the Telo product, there’s probably no need to revisit that issue.

By: ooma.cares

ooma.cares — Mon, 08 Feb 2010 22:20:59 +0000

I had an impression that GV extension was going to be available only on Telo devises for people/accounts with premier subscription. I was never made a promise to the contrary.
Based on my experience with OOMA, some people seem to be un-justifiably harsh on OOMA.
Anyways, I fall in the happy camp of OOMA hub users. I brought OOMA hub based on the feature set available at that time. My only concern then was if OOMA could survive until I recoupe my investment; OOMA survived much beyond and I am reaping benefits.

By: NB2A

NB2A — Sun, 07 Feb 2010 05:56:22 +0000

I am quite pleased with the hub except for what I recently learned that Google Voice Extensions will not be available to hub customers. I also seem to see many other promises being made such as numerous smart phone features added not just the Iphone but even the Motorola droid is a cash cow for you but still nothing even after CES.I was about to add premier service but at this point I doubt it until I see some of your customer promises either changed or revised.Hopefully you will listen to the many customers you will be losing if you dont try to look at things differently.Since CS in the Philippines is poor at best why not do more of the CS on the forums? I see some of your moderators like ntoy do more than the CS people do on the phone.I wish you luck in 2010.