Archive for February, 2010

Ooma Giveaway Contest

February 26th, 2010 @ 12:00 pm

Starting the week of March 1, Ooma will be kicking off some giveaways over on Twitter and Facebook. Tuesday’s and Friday’s will be the days we recommend you pay close attention to our Twitter and Facebook profiles. In order to participate in the contests, you’ll have to be following us on Twitter (@Ooma) and be a “fan” of Ooma on Facebook. Stay tuned to these channels for a chance to win free Telo systems and receive special deals on our Premier services. Good luck!

UPDATE: Terms and conditions of these contests are included below for participants review.

Twitter Giveaway Terms and Conditions:

  • US residents only.
  • Must be following http://twitter.com/ooma
  • One winner per question.
  • Entrants cannot win twice.
  • Stock photos of the Ooma product will not be accepted

Facebook Giveaway Terms and Conditions:

  • US residents only.
  • Must be an Ooma fan on Facebook
  • One winner per question.
  • Entrants cannot win twice, per weekly posting
  • Stock photos of the Ooma product will not be accepted

Trade-In Your magicJack; Get a Deal on Ooma Telo

February 24th, 2010 @ 8:10 pm

Calling all magicJack users, are you ready to dump your magicJack? If you’re looking for a reliable, high-quality and feature-rich, calling experience and your current phone solution isn’t working, now’s the time to take a look at Ooma. We’re offering a $40 Amazon.com Gift Card for current magicJack customers that make the switch to Ooma Telo. This offer runs for a limited time – buy an Ooma Telo by February 27, 2010 and provide us with your magicJack hardware or proof of purchase and we’ll send you a $40 Amazon gift card.

Program Overview/Terms & Conditions:

Switch from magicJack to Ooma Telo and get a $40 Amazon.com Gift Card. Competitive rebate program is valid for Ooma Telo sold and shipped from Amazon.com between February 14, 2010 and February 27, 2010. Rebate is fulfilled through a $40 Amazon.com gift card only. Please read Terms and Conditions below for complete information. If you have any further questions about the rebate program, please contact Ooma Customer Service at: Email: CompetitiveRebate@ooma.com. Toll Free: 1-866-522-6662 (8:00 AM to 5:00 PM PST M-F)

What documentation do I need to get a rebate?

Documents Required

– Copy of coupon properly filled out

– Copy of Ooma Telo Proof of Purchase from Amazon.com

– Email/Web Order Confirmation

– Original UPC Barcode from Ooma Telo Retail Box

– Proof of Ownership of Qualifying Competitive Product†

a) magicJack™ hardware.

b) or proof of purchase (receipt, email confirmation, web confirmation of order).

TERMS & CONDITIONS: 1. Rebate forms with PO boxes do not qualify. 2. Ooma is not responsible for lost, late, damaged, misdirected or postage-due mail or illegible submissions. 3. All information on the rebate form must be filled out completely. Incomplete rebate forms do not qualify. 4. Limited-time offer – Rebate forms must be received by March 31, 2010. Valid for purchases between February 14, 2010 through February 27, 2010 at Amazon.com; Marketplace orders are not eligible. 5. This rebate is not valid with any other Ooma sponsored offers. Limit one (1) rebate per address as determined by Ooma in its sole discretion. 6. Rebate valid to consumers in the United States only. Offer void where prohibited by law. Rebate is made by Amazon.com Gift Card only. No cash value. 7. Please allow 10-12 weeks to receive your Amazon.com gift card. 8. No re submission allowed. 9. Your rebate rights cannot be transferred. 10. Rebates not available to distributors, dealers and resellers. 11. Rebate value will not exceed purchase price. 12. Use of fictitious names or multiple addresses to obtain additional rebates is considered fraud, will be deemed void and invalidate all submissions, and may result in prosecution under U.S. Mail Fraud Statute (18 USC Sections 1341-1342). 13. This offer may not be published in any publication without written permission of Ooma. 14. Do not send rebate via registered mail requiring signature. Alternatively, send using a method with no signature required.

Ooma Gains Momentum in 2010

February 1st, 2010 @ 2:00 am

To Customers and Friends of Ooma:

Ooma made exciting progress during 2009 and enters 2010 with strong momentum.  I’m pleased to report that during 2009 Ooma achieved record adoption rates and is now approaching 100,000 subscribers.  We ended 2009 with thousands of retail locations and launched the new Ooma Telo and Ooma Telo handset nation-wide.  We also proudly announced several new features slated for introduction in the first quarter of 2010, which helps to strongly position Ooma as “the smartphone for your home.”  2009 was indeed an exciting year for Ooma.

I want to give special mention to our newly announced Ooma PureVoice™  technology.  In the business world, Internet telephony is widely deployed and works quite well, but in the home it has traditionally suffered from poor or variable voice quality.  Ooma PureVoice is a breakthrough solution combining multiple advanced technologies so that even under suboptimal Internet conditions (for example when congestion occurs) you will continue to receive clear, high quality voice.  On top of this, when calling Ooma to Ooma with Ooma HD Voice, the voice quality is truly remarkable.  Please look for a demo of our superior voice quality which will be coming soon to our website.

While I am thrilled with the accomplishments and momentum during 2009, I also recognize the areas where we need to improve.  Number one on our list is still our customer support activity.  During 2009 we made several fundamental changes to our customer support activity and while we saw improvement, I am sorry to say we are not yet where we want to be.  I would like to express again that we truly care about making our customer support experience consistently strong and we will not stop taking actions and making improvements until we do so.

Here at Ooma our vision is to change the game in telephony by providing you with a new and completely different kind of product – a product that saves you money, provides you with a better voice quality experience and adds features that truly add convenience and productivity to your life. During 2009, the number one reason people told us they purchased an Ooma was due to a positive recommendation from friends or family. We thank all of you for your support and your constructive input which helps us to grow and serve you better. We intend to make 2010 another incredible year of growth and accomplishment.

Sincerely,

Eric Stang, CEO