Comments on: The Smart Phone for your Home http://www.ooma.com/blog/2010/01/07/the-smart-phone-for-your-home/ Get behind the scenes with Ooma Mon, 24 Oct 2011 14:33:21 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Chris http://www.ooma.com/blog/2010/01/07/the-smart-phone-for-your-home/comment-page-1/#comment-8028 Chris Tue, 02 Mar 2010 20:51:23 +0000 http://www.ooma.com/blog/?p=385#comment-8028 Love the telo...not crazy about the telo handset. No synching of contacts, no jack for headsets or blue tooth capability with the telo handsets. My 10 year old Seimens POTS system has more capability in the handset....especially when it comes to sharing contacts, phone jack etc. My honest rating of the Telo Telo box 9 STARS OUT OF 10 Features I like: 1) SET UP EASY 2) SOUND QUALITY EXCELLENT 3) VIRTUAL SECOND LINE....SWEET 4) VOICEMAIL FUNCTIONALITY IS ACCESSIBLE FROM THE TELO HANDSET TELO HAND SET 2 STARS OUT OF 10 FEATURES I LIKE: 1) SLEEK DESIGN 2) EASY TO SET UP/ CONNECT WITH THE TELO BOX DURING INITIAL SET UP 3) Charger stand is not too large 4) Good clarity in the earpiece and microphone WHAT I DO NOT LIKE: 1) CHARGER STAND IS NOT LARGE BUT IS POORLY DESIGNED. IF YOU BREATHE HARD ON IT THE PHONE FALLS OUT OF THE CHARGING STATION. 2) NO HEADPHONE JACK OR BLUE TOOTH.....COME ON.....REALLY? 3) SCREEN LEAVES ALOT TO BE DESIRED 4) CONTACTS...why in the world have you guys not figured this out. 5) I am afraid that OOMA will release a new handset very shortly and leave me with two 49 dollar paper weights. I think perhaps once you get a real handset you should have a fair trade in program. 6) Intercom....doesn't work...not activated yet? Despite my negative feedback on the handset I am a Ooma fan but am hoping my loyalty will be rewarded with some quick fixes on the contacts synching and intercom and a solution to the handsfree situation...nobody likes speakerphones. Love the telo…not crazy about the telo handset. No synching of contacts, no jack for headsets or blue tooth capability with the telo handsets. My 10 year old Seimens POTS system has more capability in the handset….especially when it comes to sharing contacts, phone jack etc.

My honest rating of the Telo

Telo box 9 STARS OUT OF 10
Features I like:
1) SET UP EASY
2) SOUND QUALITY EXCELLENT
3) VIRTUAL SECOND LINE….SWEET
4) VOICEMAIL FUNCTIONALITY IS ACCESSIBLE FROM THE TELO HANDSET

TELO HAND SET 2 STARS OUT OF 10
FEATURES I LIKE:
1) SLEEK DESIGN
2) EASY TO SET UP/ CONNECT WITH THE TELO BOX DURING INITIAL SET UP
3) Charger stand is not too large
4) Good clarity in the earpiece and microphone

WHAT I DO NOT LIKE:
1) CHARGER STAND IS NOT LARGE BUT IS POORLY DESIGNED. IF YOU BREATHE HARD ON IT THE PHONE FALLS OUT OF THE CHARGING STATION.
2) NO HEADPHONE JACK OR BLUE TOOTH…..COME ON…..REALLY?
3) SCREEN LEAVES ALOT TO BE DESIRED
4) CONTACTS…why in the world have you guys not figured this out.
5) I am afraid that OOMA will release a new handset very shortly and leave me with two 49 dollar paper weights. I think perhaps once you get a real handset you should have a fair trade in program.
6) Intercom….doesn’t work…not activated yet?

Despite my negative feedback on the handset I am a Ooma fan but am hoping my loyalty will be rewarded with some quick fixes on the contacts synching and intercom and a solution to the handsfree situation…nobody likes speakerphones.

]]> By: Edwin http://www.ooma.com/blog/2010/01/07/the-smart-phone-for-your-home/comment-page-1/#comment-8007 Edwin Wed, 17 Feb 2010 03:25:26 +0000 http://www.ooma.com/blog/?p=385#comment-8007 I'm not complaining. I pay $230.00 plus tax for the hub, not the telo. It will take about 7 months to reach when then it becomes free phone service because I was paying $35.00 for landline phone service. Then when they keep there promise for never ever again having to pay for phone service because I'm one from there first customers, the reason for the hub and not the telo. Then when they prove that they keep there promise after about 7 months to a year after when it really becomes free phone service, as a very thank you I will upgrade to what ever new gadget they would have at that time. I will also say that I have recommended to friends at work. I know some have bought the telo not the hub already. So so far I'm getting what I bought it for, no phone bill. Thank you ooma. I would also ask ooma could they make a 1 watt router with voip service, that I will buy. Of cause it will have to be at a reasonable price. we have a recession plus depression. Wishing you total success ooma. Again thank you ooma. I’m not complaining. I pay $230.00 plus tax for the hub, not the telo. It will take about 7 months to reach when then it becomes free phone service because I was paying $35.00 for landline phone service. Then when they keep there promise for never ever again having to pay for phone service because I’m one from there first customers, the reason for the hub and not the telo. Then when they prove that they keep there promise after about 7 months to a year after when it really becomes free phone service, as a very thank you I will upgrade to what ever new gadget they would have at that time. I will also say that I have recommended to friends at work. I know some have bought the telo not the hub already. So so far I’m getting what I bought it for, no phone bill. Thank you ooma. I would also ask ooma could they make a 1 watt router with voip service, that I will buy. Of cause it will have to be at a reasonable price. we have a recession plus depression. Wishing you total success ooma. Again thank you ooma.

]]> By: George http://www.ooma.com/blog/2010/01/07/the-smart-phone-for-your-home/comment-page-1/#comment-7979 George Sat, 06 Feb 2010 02:42:09 +0000 http://www.ooma.com/blog/?p=385#comment-7979 I have 2 ooma hubs with premier and would second the above comments. I would like to have the Google Voice Extension work on the Hub. The company promised this and should deliver. This is part of customer retention which translates to lifetime customer value. If it cost too much then charge for it but make it available. I have 2 ooma hubs with premier and would second the above comments. I would like to have the Google Voice Extension work on the Hub. The company promised this and should deliver. This is part of customer retention which translates to lifetime customer value. If it cost too much then charge for it but make it available.

]]> By: madisonaveNYC http://www.ooma.com/blog/2010/01/07/the-smart-phone-for-your-home/comment-page-1/#comment-7965 madisonaveNYC Wed, 03 Feb 2010 20:24:13 +0000 http://www.ooma.com/blog/?p=385#comment-7965 @Alex - exactly. @goober - so you're saying its ok to lie to your customers and entice them? and your comparison with iPod is totally off. let's use an iPhone as a comparison... should first gen iphone owners never get the new features since they were the first and most loyal customers? or should they have to buy a new iphone each year and have a collection of them at home? (which is what Ooma expects us to do) @Alex – exactly.

@goober – so you’re saying its ok to lie to your customers and entice them? and your comparison with iPod is totally off. let’s use an iPhone as a comparison… should first gen iphone owners never get the new features since they were the first and most loyal customers? or should they have to buy a new iphone each year and have a collection of them at home? (which is what Ooma expects us to do)

]]> By: Alex http://www.ooma.com/blog/2010/01/07/the-smart-phone-for-your-home/comment-page-1/#comment-7963 Alex Wed, 03 Feb 2010 17:08:53 +0000 http://www.ooma.com/blog/?p=385#comment-7963 @goober - the March press release for GVE clearly stated the GVE would be available for "current and future systems" Ooma lead many people to believe that GVE would be available on the hub, and now, they have abandoned Hub users. I am very disappointed in Ooma. @goober – the March press release for GVE clearly stated the GVE would be available for “current and future systems” Ooma lead many people to believe that GVE would be available on the hub, and now, they have abandoned Hub users. I am very disappointed in Ooma.

]]> By: goober pyle http://www.ooma.com/blog/2010/01/07/the-smart-phone-for-your-home/comment-page-1/#comment-7957 goober pyle Tue, 02 Feb 2010 21:57:52 +0000 http://www.ooma.com/blog/?p=385#comment-7957 How can anyone complain that the Hub they bought before the new Telo cam out doesn't have the features being offered on the Telo? I mean really, if you buy an iPod, then a few months later a new iPod comes out with more features and upgrades, do you get all mad about that? No, you go out and buy the new iPod, even though it basically does the same thing as the previous one, which is play music. Anyone who bought the Hub the last few months of 2009 knew the Telo was coming out in November or so. Thre is no excuse for not realizing this. Also, those who bought their Hub at this time were also getting great deals on it too, and many did this instead of buying the Telo because they didn't want to pay more for the new model. Well, guess what, the new model has more features making the extra expense worthwhile. How can anyone complain that the Hub they bought before the new Telo cam out doesn’t have the features being offered on the Telo? I mean really, if you buy an iPod, then a few months later a new iPod comes out with more features and upgrades, do you get all mad about that? No, you go out and buy the new iPod, even though it basically does the same thing as the previous one, which is play music.

Anyone who bought the Hub the last few months of 2009 knew the Telo was coming out in November or so. Thre is no excuse for not realizing this. Also, those who bought their Hub at this time were also getting great deals on it too, and many did this instead of buying the Telo because they didn’t want to pay more for the new model. Well, guess what, the new model has more features making the extra expense worthwhile.

]]> By: Mark http://www.ooma.com/blog/2010/01/07/the-smart-phone-for-your-home/comment-page-1/#comment-7951 Mark Mon, 01 Feb 2010 22:44:00 +0000 http://www.ooma.com/blog/?p=385#comment-7951 I have to say, as a recent Hub buyer (the Telo wasn't even out when I bought this in November) I feel swindled. I haven't had it long enough to get my original purchase price back and yet here they are making new features available ONLY to the new hardware 4 MONTHS after purchasing their system. C'mon guys, this is not a good business practice. Why has the iPhone been successful? In large part because they offer backwards compatibility with the 1st generation. Same is true many other successful business models. I can understand wanting to get the new features on the new systems first, so delay the rollout by 90 days or something. Bottom line is I'm a VERY unsatisfied customer when you tell me all the features you promised (links provided earlier) are now only available on hardware that wasn't available when I purchased the Hub (and those features were discussed.) C'mon guys, surely you can see the frustration and bait-and-switch at play. Give me a way to upgrade at no cost and I'm in. I'll do that, heck like I said I haven't even had it for 4 months. Somehow I doubt that'll happen. I have to say, as a recent Hub buyer (the Telo wasn’t even out when I bought this in November) I feel swindled. I haven’t had it long enough to get my original purchase price back and yet here they are making new features available ONLY to the new hardware 4 MONTHS after purchasing their system. C’mon guys, this is not a good business practice. Why has the iPhone been successful? In large part because they offer backwards compatibility with the 1st generation. Same is true many other successful business models. I can understand wanting to get the new features on the new systems first, so delay the rollout by 90 days or something.

Bottom line is I’m a VERY unsatisfied customer when you tell me all the features you promised (links provided earlier) are now only available on hardware that wasn’t available when I purchased the Hub (and those features were discussed.) C’mon guys, surely you can see the frustration and bait-and-switch at play.

Give me a way to upgrade at no cost and I’m in. I’ll do that, heck like I said I haven’t even had it for 4 months. Somehow I doubt that’ll happen.

]]> By: madisonaveNYC http://www.ooma.com/blog/2010/01/07/the-smart-phone-for-your-home/comment-page-1/#comment-7949 madisonaveNYC Mon, 01 Feb 2010 15:34:51 +0000 http://www.ooma.com/blog/?p=385#comment-7949 @Matt so using your logic, Apple should also charge for software updates to the iPhone that enable new features or services to the phone, like MMS or Exchange Support? Most of us Hub users already pay the annual fee and it really shouldn't be about nickel and diming your first and loyal customers, but should be about creating a product that is innovative enough to attract new users and pulling in revenue that way. @Matt

so using your logic, Apple should also charge for software updates to the iPhone that enable new features or services to the phone, like MMS or Exchange Support? Most of us Hub users already pay the annual fee and it really shouldn’t be about nickel and diming your first and loyal customers, but should be about creating a product that is innovative enough to attract new users and pulling in revenue that way.

]]> By: Chris http://www.ooma.com/blog/2010/01/07/the-smart-phone-for-your-home/comment-page-1/#comment-7928 Chris Sat, 30 Jan 2010 19:57:21 +0000 http://www.ooma.com/blog/?p=385#comment-7928 If I buy a Telo today, is the new Bluetooth support feature already inside? as in the actual hardware, or will this mean a new box? Maybe the Ooma Telo BT ? If I buy a Telo today, is the new Bluetooth support feature already inside? as in the actual hardware, or will this mean a new box? Maybe the Ooma Telo BT ?

]]> By: Mark http://www.ooma.com/blog/2010/01/07/the-smart-phone-for-your-home/comment-page-1/#comment-7927 Mark Sat, 30 Jan 2010 19:33:05 +0000 http://www.ooma.com/blog/?p=385#comment-7927 I have enjoyed Ooma for over a year now. The new feature "mobile phone calling with the iPhone or iPod touch" sounds fantastic. Just be sure to include Apple's new iPad as well. I have enjoyed Ooma for over a year now. The new feature “mobile phone calling with the iPhone or iPod touch” sounds fantastic. Just be sure to include Apple’s new iPad as well.

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