Comments on: Ooma’s Unlimited Home Phone Service?

By: Ron

Ron — Tue, 20 Oct 2009 00:33:25 +0000

Can you disable the voice mail on the OOMA base unit and receive VM on the attached phone with that capability… I turned on VM on my phone (attached to OOMA unit) and it used the Bluetooth feature to forward to my cell #. Very strange!

Ron

By: Mihir

Mihir — Thu, 15 Oct 2009 17:18:39 +0000

May be we should all start a “Bring back free voicemail” campaign. This is ridiculous! It’s like comcast offering Internet without 404 pages!

By: XAVIER

XAVIER — Wed, 14 Oct 2009 03:12:13 +0000

Sorry we still can not endorse the new Telo product.

Simply put. New fees. No Voice mail. No sale.

By: Shane

Shane — Fri, 09 Oct 2009 21:09:08 +0000

So, if minutes for residential service is unlimited, then why advertise the 3000 to 5000 minute change as an upgrade?

If that number is only for those trying to use Ooma for their business, then it shouldn’t be advertised as a reason you’re raising prices and removing features.

By: Don

Don — Fri, 09 Oct 2009 18:10:34 +0000

Thanks for the clarifcation, I think I am one of the 99.9% of users that are using around 400 minutes a month. And unless I get 10 mother-in laws there is no way I will even come close to the 5000 minutes.

However I have a question about fees ooma is charged. Are minutes really the where ooma has the expense, or is it connection fee?

By: kirsten

kirsten — Fri, 09 Oct 2009 16:36:41 +0000

Hi,

(This may not be the right forum for this question….My apologies)

I was referred to Ooma by my brother, an IT guru. I live in an isolated area, thankfully I can have DSL but at times it can be spotty…I’ll lose the signal at least a few times a month. It can remain out for a few hours. Will Ooma be a good fit with these circumstances? I realize when the internet is down Ooma will be too. My question is does Ooma require a ‘tight’ DSL or cable service? We only have a small company that covers our area. Also will all internet providers allow Ooma to be used. The internet provider we use also sells telephone service as well (at outrageous prices). Thank you.

By: Denny

Denny — Fri, 09 Oct 2009 14:11:24 +0000

Hi Rich,

Thanks for the detailed explanation about the residential minute limit!

I understand and totally agree with your assessment. In fact, IMO, it would be perfectly alright to go back to the 3,000 minute limit if it would eliminate or reduce the new fees. I wonder, if most of your termination expenses are from the 0.1 percent of users that are doing this month after month, why not terminate their service? They are obviously not using the phone for residential purposes if they continue the practice. If they want to use Ooma for these purposes, I think it’s OK, but why not have them pay instead of imposing fees on all of us?

I do agree with the residential minute limit; however, I disagree with having voicemail a Premier only option. (Is that the latest decision? Difficult to tell with all the postings here I do agree that some VM services might be limited, but what’s wrong with doing it the way it was before, i.e., having some elements of VM a Premiere service but having the basic service? I’m wondering what incentive a box owner would have to not use the messaging cababilities built into the attached phone. And when I upgrade to Telo, what should the new owner who gets the old Hub do with all those thingies on the box?

Just some things to ponder…

By: Seth

Seth — Fri, 09 Oct 2009 03:29:38 +0000

great explanation! Totally makes sense to me. You have to make some rules black & white to prevent abuse.

By: Moe Ali

Moe Ali — Fri, 09 Oct 2009 03:04:42 +0000

Hello, thanks for clarification. I was never confused in the first place, but again thanks for clarifying. I have had Ooma since the beginning of the year and I’m really happy with the service. I don’t know how many minutes we use but I know we barely get anywhere near 2000. I really love Ooma and your service is great. I hope it would stay this way.

By: Jonathan

Jonathan — Fri, 09 Oct 2009 01:35:45 +0000

Just wanted to say that I am a new customer.Ooma is a very impressive voip service.They listen and respond to there customers and offer premier services at affordable rates.
Way to go ooma!!

Thanks
Jonathan