Comments on: How Ooma’s Terms & Conditions Affect Current, New Ooma Customers

By: Bobbie09

Bobbie09 — Sat, 10 Jul 2010 06:46:11 +0000

Is anyone living in this world? Anywhere? Don’t you know that everyone/companies pay taxes? After their start, with much sussces, what did the Tax man say? Wow! there’s a cow to milk. So OOma company is paying its taxes, so should we.
I do not need a second line as I have a cell. I don’t need a fancy black list, fot this I have caller Id and I can screen them out. Conclusion I do not sign up for premier. Keep it simple, enough to call for pizza when I want! All complain, deciding to boo, Stop crying, save on this system, cut down on your cell bill and you will have for a x large pizza, ok and a beer. Enjoy Ooma

By: Sikandar

Sikandar — Thu, 03 Jun 2010 02:12:29 +0000

I purchased Ooma Telo from Best Buy a few months ago. I been an Ooma customer since then. I’m happy with the service since all I need is just a dial-tone. Not interested in Premier service. Recently I saw a tax and fees of $3.47 in my credit card. I spoke to support and they explained to me about the new Terms and Conditions. It’s a small amount but I don’t like it. The reason I purchased the item is for no re-occuring payments ever. I understand that the company has to have a sustainable business model and pass the cost its’ customers. Nothing good is for free.

By: Thoai

Thoai — Thu, 17 Dec 2009 18:41:08 +0000

I bought the Ooma hub at costco almost a year ago and it worked great except for a couple outages at the beginning. It is truly free calling and supposedly unlimited until I saw the 5000 min a month cap recently. I talked to support and they claim it shouldn’t be a problem if you are the average customer. They don’t want it to be used as a business and will think so if you go over a certain number which is the 5000.

Listen folks, if you talk over the much minutes, it means you are using the phone over 2.5hrs every single day. Unless you can prove to them that you are just a talkative person

By: Jill

Jill — Thu, 17 Dec 2009 17:22:15 +0000

I have had my OOMA Hub and Scout since Oct 2009. I LOVE the product and have recommended it to everyone I know. The support has been great, and when I could not get my Scout to work properly they replaced it. It is now all working smoothly.
I am however still confused about the Premier pricing. I have paid my $99.00 (which will take effect after my 6 month trial is over). When I go to renew again, will I be grandfathered in to the $99.00 price, or will everyone then have to pay $120.00/year for Premier services? My initial understanding was that it would stay at $99.00, but now I am not sure. I do worry that this “free” phone service (which now costs $99.00/year) will continue to increase in price, thereby eliminating all the savings I thought I would recoup from the initial investment.
I hope someone from OOMA will clarify this for me as I am sure I am not the only confused customer.
Thanks!

By: Steve Kobzik

Steve Kobzik — Thu, 17 Dec 2009 03:26:53 +0000

I bought Ooma a couple of months ago and had been preaching to everyone I knew about it. I can’t say that I’ll do that anymore with the changes in the terms of service. The delivery of the message was poor (typical corporate spin) and you’ve lost the confidence and trust of many of your customers with the latest changes as (per the blog responses).

By: Ebby

Ebby — Thu, 17 Dec 2009 03:23:09 +0000

I’m afraid that I have to agree with Leah’s experience with tech support…sort of. I’ve had to call them a few times for various issues on the 3 ooma hubs that I own. Unfortunately 4 of the 5 encounters ended in the representative being rude, unhelpful, and yes, either lying or disconnecting the call. The 1 of 5 was very patient and helpful. Very inconsistent. However, the email support has been very consistent…consistently horrible. I’ve had several email exchanges with support reps who either don’t understand what I’m trying to communicate or just don’t care to listen. Ultimately, I just give up and take the loss (of service, features, or in one case, paying for a port and never getting it done). I can’t imagine that if this is the direction that Ooma is heading that it will be able to compete in the growing VOIP telecommunications market, so I’d suggest getting the most out of it as you can while they’re still around.

By: madhusudan kalidas

madhusudan kalidas — Thu, 17 Dec 2009 03:04:49 +0000

Have had Ooma for almost an year now, generally satisfied with the service.
However, given that I belong to one of the early adopters (If I should use that as a phrase), I feel like being penalised for actually getting an Ooma hub that is not slick.
Accepted that product development will bring in new features and devices over a period of time, however, the company should acknowledge that we were the first to embrace when it is very nascent. Should not charge us additional money to buy a hub or reactivation fee to the extent of USD59.99. Why not delight the customers by giving them option to upgrade to a new device for a small amount like USD 25.00…that would be great. Looks like Ooma is following the path of cell phone companies (..once you are in, we practically do not care much..we need new customers)..Sad but that is how I feel

By: Steve Stinespring

Steve Stinespring — Thu, 17 Dec 2009 01:19:57 +0000

I’ve had Ooma since June and can’t say anything bad about them until I ran across this letter which goes against the email i recieved in October.

When I usually hear the word grandfathered that would indicate to me that you are be grandfathered at the old price. But in this case all it’s doing is waiving the 11.75 regulatory fee and nothing more. You would think that the people that bought the original product and helped spread the word about how good it is would actually be grandfathered in at the $99 premier price also. It’s still a great product, but you have to lay down a couple hundred $$’s of the hardware and then to get all the features you now have to pay 119 after December 31st. Guess it’s not the way I would treat my loyal customers that helped me get a start in this business.

Sorry one last rant – Then to add insult to injury – of all times of the year to pick for this price to expire you have to pick December 31st right after everyone has spent money on holiday gifts. (Are you trying to make year end sales numbers??)

The math dosen’t add up here to me – I get an email telling me I’m safe at the $99 price only until i stumble across this letter but I don’t get an email about the december 31st date or we pay more. (Funny they can send an email about the grandfathered price (Better put Non-Granfathered price), but not about their mistake and that we will all be raised to $119).

By: Moe Soto

Moe Soto — Thu, 17 Dec 2009 00:26:28 +0000

I bought a second Ooma unit to take to Europe. I bought it in spring 2009, but have not activated the unit. It is in Spain and I will be there in March. Now I am confused about the whole Ooma system. I figure as long as I have broadband internet available in Spain I should technically be able to hook up the Ooma unit in Spain. So what are what costs if any if I will incure if Iam able to activate it in Spain? If it will not function in Spain I will bring it home to activate here.

By: Ian Lin

Ian Lin — Tue, 15 Dec 2009 20:14:46 +0000

As of today, 12/15/2009, Ooma CSR’s are still saying regulatory recovery fees will apply to any Hub/Scout owners who activate after 10/31/09. I have two Ooma CSR’s tell me this, one on the phone, one by email. Who should we believe, this blog or CSR’s?