Dear Ooma Customer,

It’s been a busy several months for us here at Ooma, but we wanted to stop and say “thank you” for being part of the Ooma family. Your support and guidance is what has made us successful so far, and we hope we can count on your help in the future too.

We have been listening to your comments and suggestions and have a number of new things cooking in the Ooma Labs that will roll out over the next several months. Our “top ten” list of the many new Ooma Premier features and hardware that will be released over the next few months include:

1. The Ooma Telo – Ooma’s second generation product featuring DECT 6.0 connectivity (released today!)
2. The Ooma Telo Handset – DECT 6.0 handset with digital connectivity and unsurpassed audio quality (releasing in early November)
3. The Ooma Telo Bluetooth Sync – Bluetooth connection for address book synchronization and cell phone calls through the Ooma Telo
4. Ooma Google Voice Extensions – Extended Google Voice to your home phone too
5. Unlimited International Calling Plans – Call international destinations all you want for as low as $9.99/mo
6. iPhone and BlackBerry Clients – Offload your cell phone minutes and enjoy Ooma’s low international rates when calling from a Wi-Fi connected smartphone
7. HD Voice – Experience the future of telephony now with double the audio resolution of conventional telephones
8. MP3 Ringtones – Musical ringtones are not just for your cell phone anymore
9. SIP Registration – Use business desk phones built around the SIP standard with your Ooma service
10. Click-to-Call – Click a number in your contact list, cell phone or call log to have the call dialed and connected automatically

We are also making some changes to our Terms and Conditions and to our pricing. For all our existing Ooma Core customers, these changes are limited. Here is what applies to you:

• We’ve increased your minutes of residential, domestic calling to 5,000 minutes per month
• We’ve reduced the monthly subscription price for Ooma Premier to $9.99 (from $12.99)
• We’ve grandfathered existing Ooma Premier annual subscribers at the previous rate of$99.99. New annual subscriptions will be priced at $119.99
• We’ve implemented billing for 411 (directory assistance) at $0.99 per call (800-GOOG-411 or 800-FREE-411 are free options). This charge will be deducted from your Ooma prepaid calling account

For new Ooma customers, here are highlights of our new Terms and Conditions:

• 5,000 total minutes per month of residential domestic calling
• Ooma Premier monthly subscriptions are $9.99/month
• Ooma Premier annual subscriptions are $119.99/year. This now includes either one freenumber port ($39.99 value) or a free Ooma Telo Handset ($49.99 value)
• $11.75/year Regulatory Recovery Fee in Years 2 and beyond to cover taxes, regulatory fees and other costs
• Voicemail is now bundled with Ooma Premier
• 60-days of free Ooma Care telephone support. Thereafter, non-Premier customers receive free email support and may purchase OomaCare telephone support for $39.99/year

As you can see, we have improved the terms for you, our current customers. We have maintained our commitments to you while improving our residential service and reducing the monthly charge for Ooma Premier. We have made slight changes for new customers to reflect our latest business activities and to be more in-line with current market conditions. If you have any questions about the new terms and conditions or the new pricing, please comment below or send us an email.

UPDATE: 10/2/09
Comments to this thread have been closed. Your questions and comments are addressed in an updated post – found here

Thank you again for being an Ooma customer.

Until later,

Team Ooma