Comments on: Recent Outages – Corrective action plan http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/ Get behind the scenes with Ooma Sat, 20 Feb 2010 18:23:51 -0700 http://wordpress.org/?v=2.9.1 hourly 1 By: Kaka http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/comment-page-1/#comment-7369 Kaka Fri, 25 Sep 2009 15:19:54 +0000 http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/#comment-7369 How do I get ooma? How is ooma different than Vonage? How do I get ooma? How is ooma different than Vonage?

]]> By: marvin matteson http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/comment-page-1/#comment-4114 marvin matteson Sat, 23 May 2009 18:38:01 +0000 http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/#comment-4114 we are a small travel agency opoerating out of our home/and office. switched to ooma, droopped verizon $400 per month worht. ooma is working wonderfully, you can have a little down time. we have saved so much money in two months. we are buyin oom's for all ouir kids and inclukding the premier service. this lhelps yo guys and wel need to do that. thanks for the service . marvin, KI&M Travel, Inc Zephyrhills Fl 33542 we are a small travel agency opoerating out of our home/and office. switched to ooma, droopped verizon $400 per month worht. ooma is working wonderfully, you can have a little down time. we have saved so much money in two months. we are buyin oom’s for all ouir kids and inclukding the premier service. this lhelps yo guys and wel need to do that. thanks for the service . marvin, KI&M Travel, Inc Zephyrhills Fl 33542

]]> By: Ken B http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/comment-page-1/#comment-3433 Ken B Mon, 04 May 2009 03:11:27 +0000 http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/#comment-3433 What would an outgoing call to Canada cost? What do I do if I need three phones in my home- not lines just phones? If I cancel and go back to my regular phone service, do I need to pay the phone number change fee again to you or another provider? What are reasons a ported number would be helpful? Do you have any plans on offering a business plan for a service of this type at a later date? What would an outgoing call to Canada cost?
What do I do if I need three phones in my home- not lines just phones?
If I cancel and go back to my regular phone service, do I need to pay the phone number change fee again to you or another provider?
What are reasons a ported number would be helpful?
Do you have any plans on offering a business plan for a service of this type at a later date?

]]> By: joriz http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/comment-page-1/#comment-3360 joriz Sat, 02 May 2009 11:37:43 +0000 http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/#comment-3360 you are now becoming one of the big dogs of VOIP service provider. Such outage is totally unacceptable to paying customers. There's no excuse for the outage when it could have been immediately mitigated if not fully prevented. You should not rely on twitter to tell you about the outage coz that only means customer are already impacted and are already complaining hence, bad reviews/news! GET A SNIFFER ! (netscout.com). You will get notified by this very intelligent piece of software before if not way before an outage occurs. No need to hire high paying network engineers who are mostly reactive. This software is proactive. We use it here where I work (TMobile). Big dogs have it. You should have one too. MORE POWER TO YOU! TOTALLY LOVE YOUR PRODUCT! I've been asking all people I know to get OOMA i.e. broadcast them in my facebook/friendster/online forums.. So please don't get me wrong! Make us proud! Sincerely, Joriz (former vonage customer) you are now becoming one of the big dogs of VOIP service provider. Such outage is totally unacceptable to paying customers. There’s no excuse for the outage when it could have been immediately mitigated if not fully prevented. You should not rely on twitter to tell you about the outage coz that only means customer are already impacted and are already complaining hence, bad reviews/news! GET A SNIFFER ! (netscout.com). You will get notified by this very intelligent piece of software before if not way before an outage occurs. No need to hire high paying network engineers who are mostly reactive. This software is proactive. We use it here where I work (TMobile). Big dogs have it. You should have one too. MORE POWER TO YOU! TOTALLY LOVE YOUR PRODUCT! I’ve been asking all people I know to get OOMA i.e. broadcast them in my facebook/friendster/online forums.. So please don’t get me wrong! Make us proud!

Sincerely,
Joriz
(former vonage customer)

]]> By: Brian http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/comment-page-1/#comment-3253 Brian Wed, 29 Apr 2009 13:30:00 +0000 http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/#comment-3253 Ooma, As an IT professional (and Ooma customer) who has dealt with his share of service outages with other technology vendors services and with my own network, I respect your acknowledgment of the service outage and admitting there are flaws which you are working to improve on. Looking forward to seeing the new Ooma hub hit the shelves in the future. Keep up the good work and keep telephony free! Ooma,

As an IT professional (and Ooma customer) who has dealt with his share of service outages with other technology vendors services and with my own network, I respect your acknowledgment of the service outage and admitting there are flaws which you are working to improve on.

Looking forward to seeing the new Ooma hub hit the shelves in the future. Keep up the good work and keep telephony free!

]]> By: Sonny http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/comment-page-1/#comment-3173 Sonny Mon, 27 Apr 2009 13:38:12 +0000 http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/#comment-3173 Thanks. Nice response! Thanks. Nice response!

]]> By: Vancouver604 http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/comment-page-1/#comment-3157 Vancouver604 Mon, 27 Apr 2009 05:01:50 +0000 http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/#comment-3157 I've stumbled upon this website and it sounds interesting. When will Ooma be available in Canada? It looks like Ooma can only make free calls all over USA only. I’ve stumbled upon this website and it sounds interesting.

When will Ooma be available in Canada?

It looks like Ooma can only make free calls all over USA only.

]]> By: A-Dog http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/comment-page-1/#comment-3147 A-Dog Sun, 26 Apr 2009 23:47:36 +0000 http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/#comment-3147 I hear rumor that ooma is coming out with home automation and entertainment deices like linuxmce has. Keep using that open source stuff and giving us the goods man and I'll keep buying. I can't wait! I hear rumor that ooma is coming out with home automation and entertainment deices like linuxmce has. Keep using that open source stuff and giving us the goods man and I’ll keep buying. I can’t wait!

]]> By: A-Dog http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/comment-page-1/#comment-3146 A-Dog Sun, 26 Apr 2009 23:45:35 +0000 http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/#comment-3146 I bought my ooma about a month ago. So far this is heaven. I did HAVE to pay for Internet + voice since my Inernet was tied to my phone number with dsl. Since the dsl provider has had so many customers drop they allowed people to decouple the two and now I just have Internet thus the switch to ooma. This is a GREAT service. I love just picking up my phone hearing the dial tone now knowing I'm saving so much cash. I have told all my friends and family about it. The great thing is that if more people switch it saves ooma money since the devices just call from ooma box to ooma box over the Internet thus ensuring they can maintain their business model. It's great that you guys post the outage stuff. Do more of that. Don't be like magic jack and just have a site with advertisements. I bought my ooma about a month ago. So far this is heaven. I did HAVE to pay for Internet + voice since my Inernet was tied to my phone number with dsl. Since the dsl provider has had so many customers drop they allowed people to decouple the two and now I just have Internet thus the switch to ooma. This is a GREAT service. I love just picking up my phone hearing the dial tone now knowing I’m saving so much cash. I have told all my friends and family about it. The great thing is that if more people switch it saves ooma money since the devices just call from ooma box to ooma box over the Internet thus ensuring they can maintain their business model. It’s great that you guys post the outage stuff. Do more of that. Don’t be like magic jack and just have a site with advertisements.

]]> By: VBob http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/comment-page-1/#comment-3099 VBob Sat, 25 Apr 2009 19:56:16 +0000 http://www.ooma.com/blog/2009/04/16/recent-outages-corrective-action-plan/#comment-3099 @B-Man If you decide to discontinue using ooma, you can setup the Multi-Ring feature to call forward your ooma number to another phone number you wish. The Multi-Ring feature is only active if you have Premier service. So if decided not to sign up for Premier, you could call forward for free until your trial runs out. @B-Man

If you decide to discontinue using ooma, you can setup the Multi-Ring feature to call forward your ooma number to another phone number you wish.

The Multi-Ring feature is only active if you have Premier service. So if decided not to sign up for Premier, you could call forward for free until your trial runs out.

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