Comments on: About the April 13th Service Outage

By: OomaNewbie

OomaNewbie — Mon, 09 Nov 2009 05:02:18 +0000

Just got my Ooma today from Costco. Wow, this really is an idiot proof set up device. And the voice quality is amazing. Awesome product. Thank you !!!

By: Nizar Lalani

Nizar Lalani — Tue, 09 Jun 2009 22:48:54 +0000

Ooma rocks! I love this service. I was paying almost $50 for my long distance to Cox Telephone now I can save that money. Thanks Ooma!

By: ALICE HOWARD

ALICE HOWARD — Fri, 15 May 2009 02:16:15 +0000

Set my OOMA up on Apr.12,09 and received very good Tech Support.I did not have to wait on line a long time and I spoke to an english speaking person that I could understand.For me OOMA is a blessing.I am 70yrs.old and living on a fixed income with today’s economy I am trying to save every way I can.I did not notice the outage or problem Apr.13.But I am not expecting perfection from any company in this imperfect world.As long as the Company is working to improve I stand with them 100%.My OOMA has done everything that it was advertised to do.So I say to the company “Keep on keeping on”I love my OOMA.

By: Mart

Mart — Sat, 18 Apr 2009 13:35:55 +0000

I think the best way to prevent future outages is to create more data centers across the US in all of its time zones and geographical regions, and build it on a network basis. Ooma must strengthen its infrastructure for its current and future users.

By: Matt

Matt — Thu, 16 Apr 2009 23:40:24 +0000

Get a clue people. Shit happens.
OOMA still rules and I appreciate the honesty.

By: Joe

Joe — Thu, 16 Apr 2009 22:05:39 +0000

I have been using Ooma since December and could not be happier. Sure it might have a drawback or 2 (at times). HOWEVER, the service is FREE and I like that. When the service went out….no big deal. I have a cell phone. My DSL with a big carrier starting with a V goes out from time to time. Its technology. Its not perfect. If you want home phone service that is 99.9% reliable then get it with MaBell and pay through the nose and don’t forget the taxes. I love you Ooma and so does my family. We support you 100%. We own 2 so far and I know more are in our near future.Thank you!!!!!

By: Stuart Kasin

Stuart Kasin — Thu, 16 Apr 2009 19:41:19 +0000

Look people, where can you find a company that is willing to listen to your suggestions, they are doing a great job, remember – don’t complain – make suggestions, thats what this is all about…you ask them to put a banner on the Home Page – they do it. Its called innovation.

By: Stuart Kasin

Stuart Kasin — Thu, 16 Apr 2009 19:38:01 +0000

I don’t hold it against OOMA – love OOMA – these things happen – you guys are doing a great job. Keep up the good work.

By: Wow

Wow — Thu, 16 Apr 2009 16:59:07 +0000

Folks: To all out there upset about this, you need to remember two things:

1. You are getting a FREE VoIP service. This is the only company out there doing it and starting up something like Ooma is no small feat. A little slack is appreciated especially considering Ooma’s percentage down is a lot better than many other VoIP providers.

2. FACT OF LIFE: All VoIP goes down. A lot. Ooma has not in the time I have had it except for this date. To those complaining of no fail safe: EVERY SINGLE VOIP COMPANY STATES THAT IT IS RECOMMENDED YOU HAVE A REGULAR PHONE LINE FOR BACKUP USE DURING INTERNET INEVITABLE CONNECTIVITY OUTAGES and the Ooma is setup well for this condition. The very very large company I work for uses VoIP across it’s entire worldwide network and it goes down daily in at least one office somewhere around the world, and we pay dearly for the service. My Ooma at home is much more reliable and drastically cheaper.

Anyway, life goes on… Don’t hold Ooma to any more expectation than you would any other VoIP system. It is clearly stated in the manual that service cannot be provided by an internet outage no matter what the cause. YOU and I (the idiot end user) need to come up with a plan for when it’s out and enjoy the free phone service when it’s up, which is a huge percentage of the time. Most of the population has a cell phone plan capable of picking up the slack, and for those that don’t you can pay a telecom $13 a month for a basic line if you simply must have a backup line. The sense of entitlement the average person has in the US is thoroughly absurd. I’d hate to see the reaction of the complainers to a real problem.

By: Steve Decker

Steve Decker — Thu, 16 Apr 2009 14:43:17 +0000

From what I understand – this outage took EVERYBODY out.

There was no ATM service, no cell service, and no phone service for EVERYONE on the affected area. It didn’t matter who your provider is – you were in the dark.

Even Credit Card terminals in supermarkets were down!! Most people had to walk away from their shopping carts. No one – myself included – had enough cash. It was like a wacky Sci-Fi movie…

I had my ooma rigged in “fail over mode” so it could (theoretically) use a land line in a disaster. AT&T was down too.

This outage was a lot bigger than ooma and had everybody scratching their heads…

-Steve