Troubleshooting

Having trouble with your Ooma? We can help! Below you'll find a wealth of information that can help you solve most common problems.

Help us find the best topics for you...

Setup and installation

• Using My Ooma
• What do the lights on my device mean?
• Quick Start Guide
• Common Configurations
• Advanced Configurations
• I can't access the web
• Telo / Handset
• Bluetooth Setup Guide
• Fax Machines
• I have an alarm system, will Ooma work with it?
• Voicemail

Ooma's Premier and advanced features

• Do Not Disturb
• Instant Second Line™
• Call Forwarding and Multi-Ring
• Fax
• Three-way conference calling
• Anonymous Call Blocking
• Ooma Bluetooth Adapter
• Voicemail Forwarding

Managing my account

• Change or update my account information
• How do I update my billing information?
• Upgrade my device or services
• 911 and e911 Service Issues
• Getting started with international calling
• Changing my phone number or Caller ID
• Can I keep my phone number if I want to get rid of my landline?
• How do I return my Ooma equipment?

Ooma's basic features and functionality

• What do the lights on my device mean?
• I can't access the web
• I can't make a call
• Call quality problems
• Problems using or entering DTMF/touch tones
• Problems with Voicemail
• Call waiting issues
• Caller ID issues
• 911 and e911 service issues
• Problems using or entering DTMF/touch tones

Porting my number to Ooma

• Common Porting Errors
• How do I check the status of my number transfer?
• Can I keep my phone number if I want to get rid of my landline?
• Porting away from Ooma