Setting up your Ooma Telo

You've gone ahead and activated your Ooma Telo device online. Your next step will be plugging in your Ooma Telo system and getting it up and running. Don't worry about complicated setup and vague instructions. The Quick Start Guide includes everything you'll need to know to be get up and dialing!

Table of Contents

What do all these cables do?

Your Ooma Telo comes with three cables:

  • A power cable
  • A phone cord
  • A flat Ethernet cable

In most cases, these three cables will be all you need to get everything hooked up and ready to go!


How do I get everything hooked up?

Before you get started, you will need to make sure that:

  • You have already activated your device online, including selecting a phone number
  • You have picked out a place to hook up your Ooma Telo where it has a wired (not wireless) access to your high speed Internet connection.  Note: If you don't have a spot like that in your house, the advanced setup FAQ contains information that will help you find a solution that works for you

The Quick Start Guide that came in the box with your Ooma Telo device includes comprehensive instructions that will help walk you through setting up your system. There are a couple of setup configurations that have slightly different instructions, so make sure to review all of the available options before making a selection. If you have misplaced your Quick Start Guide or you prefer to follow along online, you can find the most recent version available for download here.


Do I need to update my system? How?

After you have completed the activation process, you may plug in your Ooma system following the instructions in the Quick Start Guide. The first time your system connects to the Ooma service, it may need to download a software update. This normally takes less than 5 minutes, but can, under certain circumstances, take as long as 30 minutes. Just keep the device connected and it will take care of loading the most recent version of software. Once you see the system status turn blue, you'll know you're good to go!

Once your initial update is complete, your Ooma system will still update periodically to make sure you have access to the latest features and fixes. These updates will be sent directly to your system when it is sitting idle, when you’re less likely to be using your phone. It’s all automatic, so don’t worry – you won’t ever have to do a thing.


I've set up my system. What do I do next?

Congratulations and welcome to the Ooma family! Once you've set up your Ooma Telo, you can get started in several ways. You can set up your voicemail, visit your My Ooma account, or simply pick up the phone and make a call! For more information about getting started with your Ooma, you may want to review our article on the Ooma Telo basics.


What if I need help that's not covered here?

Don't panic! Everyone uses their home phones a little bit differently, and Ooma's got lots of setup options beyond the basics covered in this article. Try taking a moment to review the advanced setup and setup troubleshooting sections of the Ooma knowledgebase to see if your questions are addressed there. Our user forums are also a great place to go if you're feeling adrift or have a question. If you still don't see what you're looking for, the Ooma Customer Care department is here to help you. You can contact a Customer Care representative by visiting http://www.ooma.com/support/contact-us.


Is there a trial period for Ooma? What if I set up the system and don't like it?

We'll be sad to see you go, but if you decide that Ooma isn't for you, simply return it to your place of purchase. Ooma has a 30-day return policy for purchases made through our website. You can initiate the return process by calling a member of our customer support team.

If you purchased your Ooma device through a third-party retailer, you will need to consult their return policy. The Ooma customer support team cannot assist you with returning your equipment to a third-party retailer. Once you've returned your device, however, you should call our customer support team to cancel your account with us.