Selecting a phone number
One of the most important steps in the activation process is selecting the phone number you will use with your Ooma system. Your phone number is part of who you are. After all, it's the number people will dial when they want to connect with you! With Ooma, you have the option of keeping your existing phone number or selecting a new one.
Table of Contents
- What are my options for selecting a phone number?
- I do want to port my existing number to Ooma
- I do not want to port my existing number to Ooma
- Choosing a new phone number
- Why do I have to choose the first three digits of my phone number? What if I don't care?
- Can I call 911 even if my phone number is not from a local area code?
- Am I guaranteed to have a phone number in the area code that I want?
- Can I choose an 800 number for my Ooma?
- Can a unit with a U.S. phone number have a Canadian 911 address and vice-versa?
During Step 2 of the activation process, you will be asked whether or not you have an existing phone number that you would like to port to Ooma:
Porting your existing home phone number to Ooma is the easiest way to make sure that your friends and family can keep in touch without any of the confusion of a new phone number. Before you decide to port your number, here are some important facts to know about porting:
- Ooma charges a one-time processing fee of $39.99 to port a phone number
- Ooma supports porting in most areas; visit www.ooma.com/port to check if your number can be ported
- It typically takes 3-4 weeks to complete the porting process
- For more information about porting, please see our porting article
If you think you would be interested in porting a phone number to Ooma, answer yes. Otherwise, answer no. Keep in mind that answering yes DOES NOT start the porting process. Similarly, answering no to this question does not preclude you from porting your phone number later. This simply guides you to the right choices for the next step.
If you answered yes to the porting question, you will be presented with the following choices:
If you would like to use Ooma with a temporary phone number, you can start to use the Ooma system right away, albeit with a temporary phone number. This option has the advantage of a simpler installation because you do not need to hook up your Ooma system to a landline.
If you would like to use Ooma with your current phone number right away, you will select the option that reads “I would like to use the Ooma system with my current phone provider.” To take advantage of this option, you must hook up your Ooma system by plugging your landline into the port labeled WALL on the back of your Ooma Telo (refer to Step 4 in your Quick Start Guide). Important: Ooma Telo devices manufactured after April 2011 no longer support landline integration and do not have a WALL port.
At the end of the activation process, you can log into My Ooma (https://my.ooma.com/home/login) to initiate the process of porting your phone number. Please see our number porting article for a step-by-step walkthrough of how to port your number to Ooma.
If you answer no to porting question, you will be presented with the following choices:
If you would like to use Ooma with a new phone number, you can select a new phone number to assign to your Ooma system.
If you would like to use Ooma with your landline, you will select the option that reads “I would like to use the Ooma system with my current landline.” Note, to take advantage of this option, you must hook up your Ooma system by plugging your landline into the port labeled WALL on the back of your Ooma Telo (Step 4 in your Quick Start Guide). Important: Ooma Telo devices manufactured after April 2011 no longer support landline integration and do not have a WALL port.
If you have elected to select a new phone number (or a temporary phone number if you are porting), you’ll be asked to enter your desired area code and the first three digits you’d like in your new phone number as shown below.
Ooma needs to know the area code and prefix of the phone number in order to find a number that is local to that calling area. Some area codes cover large regions and it is necessary to know which part of the area code to search. Otherwise, you may end up with a phone number that is not considered a local call from your neighborhood.
Yes, your 911 call is routed by the service address on your Ooma account, not your phone number. If Ooma is your only phone provider, your call will be routed over the Internet along with your phone number and the address that you've provided to Ooma. For that reason, it's important to keep your personal information up-to-date by logging into My Ooma periodically and making sure everything is accurate. If you are using your Ooma system with a landline backup, your 911 call will be routed through your landline just as it always has been. You can learn more about using 911 with Ooma by visiting our 911 FAQ (U.S. or Canada).
Important: If the Internet is down, in the case of an emergency that warrants a call to 911 and you do not have a landline backup, you will need to call 911 from a mobile phone.
Chances are very good that you'll be able to get a telephone number within your local calling area. Unfortunately, Ooma cannot guarantee that you will be able to find a phone number in any specific area code. For example, no new 212 area code phone numbers are available, but Ooma can still provide phone numbers in that calling area (area code 646, etc).
No. At this time, only regular U.S. and Canada numbers are available for selection.
No. The Ooma Telo device sold in the United States must have a U.S. service address. Devices sold in Canada must have a Canadian service address.