Ooma Telo Wireless Adapter FAQ

If you’ve ever wanted to move your Ooma Telo away from your modem or router so that it is in a more convenient location, then the Ooma Telo Wireless Adapter is perfect for you. Simply set it up to work with your wireless network, and you’ll have the freedom to move your Telo anywhere you want.

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What is the Ooma Telo Wireless Adapter? How does it work?

The Ooma Telo Wireless Adapter allows your Ooma Telo to connect to the Internet using your Wi-Fi network instead of a cable. The wireless adapter is perfect if you want to set up your Telo in a part of your home that doesn’t have a wired Internet connection. The adapter may be right for you if:

  • Your modem or router is in an inconvenient location (basement, wiring closet, etc)
  • You only have access to Wi-Fi (dorm rooms, apartments, home offices, etc)
  • You travel and want to call for FREE wherever you have Wi-Fi
  • You want to use Ooma with 3G and 4G mobile hotspot connections

Where do I buy the wireless adapter?

To learn more about the wireless adapter or to purchase yours now, visit the Add-Ons (make link) section of My Ooma.


How do I set up my Ooma Telo Wireless Adapter?

To get started setting up your Ooma Telo Wireless Adapter, follow these instructions:

  1. Plug the Adapter into the USB port on the back of your Telo
  2. Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo to a computer
  3. Use the computer and open up a browser to setup.ooma.com
  4. Click on the Wireless tab on the left side of your screen and follow the directions to connect the Telo to your wireless network

Once your Telo has connected to your home Wi-Fi network, you’ve gone wireless! If you need additional assistance, you can find help in the Quick Start Guide that came with your device.


Do I need a computer to set up my wireless adapter? Yes

Yes. During the initial setup process, you will need your plug your computer into the Ethernet port of the Ooma Telo. After you have set up your Ooma Telo to run on your home Wi-Fi network, you will no longer need a computer for it to function.


How far away from my router can I place my Ooma Telo?

You can place your Ooma Telo anywhere in your home that has good Wi-Fi reception. Please note that the construction of your home -- such as brick or cement walls between your router and your Ooma Telo -- can affect the quality of your Wi-Fi signal.


What kind of call quality can I expect with the Ooma Telo Wireless Adapter?

Thanks to the compression and adaptive redundancy algorithms that make Ooma PureVoice(tm) HD Technology unique, most customers should notice little or no reduction in call quality when they set up their system with the wireless adapter. 


Which wireless standards does the Ooma Telo Wireless Adapter support?

The Ooma Telo Wireless Adapter supports networks that run on 802.11b/g/n standards.


Which wireless band does the Ooma Telo Wireless Adapter run on?

The Ooma Telo Wireless Adapter runs on the 2.4Ghz wireless band. 


Do you have a list of supported routers?

Any router that supports the 802.11b/g/n standard should be compatible with the Ooma Telo Wireless Adapter.


What if my home Internet connection is password protected?

If you have enabled password protection on your home Wi-Fi connection, you can still use the Ooma Telo Wireless Adapter. You will be asked to provide the appropriate network name and password during the setup process.


What security and encryption protocols does the Ooma Telo Wireless Adapter support?

WEP, WPA, and WPA2 security protocols are supported. 


What do I do if my Ooma Telo doesn’t receive a signal after I’ve set it up?

If your Telo does not work properly when you’re done setting it up, you should try the following steps, in order:

  • Reboot your Telo
  • Ensure that your Wireless Adapter is plugged in all the way
  • Remove your Wireless Adapter, reboot your Telo, and then re-insert the Wireless Adapter
  • Move the Telo closer to your router or wireless access point to make sure it is not out of range
  • Verify that your Telo works with a hardwired Ethernet connection to your router and follow the troubleshooting instructions in your Ooma Telo Quick Start Guide if it does not

If none of these steps work, there is additional troubleshooting information in the Wireless Adapter Quick Start Guide that you may use to resolve the problem.


Can I set up the Ooma Telo Wireless Adapter with my 3G or 4G hotspot?

YES. Ooma PureVoice HD(TM) technology is designed to improve voice quality over any type  Internet connection, including 3G and 4G hotspots that operate over a cellular network.


Can I set up my Ooma Telo Wireless Adapter to remember more than one Wi-Fi network?

Yes! After you set up the Wi-Fi adapter on a new network, your Ooma Telo will remember your settings. Your Telo will automatically connect to any saved wireless networks.


Can I use my Ooma Telo as a wireless bridge?

Yes! Once your Ooma Telo is connected to your home Wi-Fi network, you plug any device into the HOME NETWORK port and it will have access to the Internet connection through the wireless adapter.


Can I use the Ooma Telo WIreless Adapter and the Ooma Bluetooth Adapter at the same time?

Yes! You can use the Ooma Telo Wirelessa Adapter and the Ooma Bluetooth Adapter at the same time by using a USB hub with your Telo.