Ooma Mobile HD FAQ

The Ooma Mobile app lets you make phone calls -- even international calls -- using your Wi-Fi or 3G/4G cellular data connection from supported mobile devices. People will know you’re calling because the Ooma Mobile app uses the caller ID from your Ooma account, and you’ll enjoy the superb quality you've come to expect from Ooma. You’ll even connect in HD when you call another Ooma Telo subscriber! Plus, you can save money since you won't use any of your voice minutes when you call, and if you need to make international calls on-the-go our low rates can really start to add up each month!

Table of Contents

What is Ooma Mobile?

Ooma Mobile allows you to bypass your cellular carrier when you make phone calls without sacrificing call quality or using a lot of bandwidth. This means you can reduce cellular minute usage, avoid overage charges, and make low-cost international phone calls using Ooma on your cell phone.

Since Ooma Mobile can use Wi-Fi or your 3G/4G Internet connection to connect calls, you can use it in locations where you have access to Wi-Fi, but have poor cell reception (or none at all, such as when you are traveling overseas). It also means that you can use devices that are not a phone (e.g. iPad and iPod Touch) to make phone calls.

The Ooma Mobile app also allows you to easily manage your Ooma account on the go. Listen to your voicemails and change your account preferences, all from within the app.


What devices can use Ooma Mobile?

Ooma Mobile is currently available for Apple iOS devices such as the iPhone, iPad and iPod Touch, and for Android devices.

Note: Some Apple devices such as the iPod touch may require accessories, such as a microphone, in order to make phone calls.


How do I get started with Ooma Mobile?

Once you've made sure your device is compatible, you can get started by downloading the Ooma Mobile application from the Apple iTunes store or the Android Market.

If you are using the iOS app, log in using your My Ooma username and password. This is the same username and password you use to log in to the website. If you are logging in to the app for the first time, you may be asked to change to a more secure password.

If you are using the Android version of the app, your username will have an extra “1” at the beginning of your username (e.g. 16505551212).

Important: Existing Ooma Mobile customers can still choose to use their system-generated passwords. You can update your mobile app password to be the same as the password for your My Ooma account by resetting your My Ooma, or by disabling and re-enabling Ooma Mobile in My Ooma.
 

iOS Mobile App

Once you have logged in, wait for the Ooma logo to turn blue as shown below, indicating that the Ooma Mobile app is connected:
 
When your app is connected, you'll be able to make calls, manage your My Ooma account online, and more.

How do I make a call with my Ooma Mobile app?

You can make calls with your Ooma Mobile app in several different ways:
 
  • Press the Phone or Dialer button to bring up a basic dialer screen and enter a phone number
  • Press the Contacts button to access your phone's contacts list. Select a contact and phone number to place the call
  • Press the Recents button to see and redial your recently dialed numbers
Notes about calling from an iPod Touch: None of the current models of the iPod Touch has a built-in microphone, so you must use a headset with a microphone to make and receive phone calls. The 2nd-generation iPod Touch supports headsets with a built-in microphone plugged into the iPod. If you have a 1st-generation iPod Touch, you will need to use a microphone accessory that plugs-in through the dock connector.
 
Notes about calling from an iPad: The iPad does have a built-in microphone, so it can be used as a speakerphone. You can also choose to plug in a headset with a built-in microphone for private conversations.

I downloaded the Ooma Mobile app but I can't log in. Why?

To use the app, you will use your Ooma phone number as the username and your My Ooma password. Make sure to type a one at the beginning of your phone number (e.g. "16505551212"). If you cannot remember your My Ooma password, you can reset it by following the instructions in the password reset article.

If you are still having trouble logging in, make sure that your phone has a reliable Wi-Fi or data connection.


Who can download the Ooma Mobile app?

All Ooma users can download Ooma Mobile if it is compatible with their mobile device. For now, Ooma Mobile is available for Apple iOS devices such as the Apple iPhone, iPad and iPod Touch, and for Android devices.


How much does the Ooma Mobile app cost?

Starting with version 4.0, the Ooma Mobile app is free for iOS devices. You can download the app from the iOS App Store.

For Android devices, the Ooma Mobile application costs $9.99 and is available for download from the Google Play store.


How much do calls made from Ooma Mobile cost? How can Ooma Mobile save me money?

Calls to any Ooma number are free when you use the Ooma Mobile app. Calls to other U.S. or Canada phone numbers are 1.6¢ per minute, with charges coming out of your pay-as-you-go account to ensure that you never go over your budget. By switching your phone calls to Ooma Mobile when you have a Wi-Fi signal or 3G/4G cellular data connection, you can reduce the number of voice minutes you need, allowing you to switch to a cheaper cell phone plan with fewer minutes.

Ooma Mobile is also a great option when you are traveling abroad. Instead of paying outrageous cellular roaming fees to call home, simply log on to an available Wi-FI network and use the Ooma Mobile app to make your calls. As an added bonus, when you call using the app your Ooma account caller-ID will show up so people will know that it is you calling.


How do I make an international call using Ooma Mobile?

To make an international call with Ooma Mobile, dial "011" followed by the country code and phone number you wish to reach.

Note: Calls to Canada, Puerto Rico, US Virgin Islands and other countries included in the North America Numbering Plan can be made by dialing the number as you normally would, without the 011.


How much does international calling cost with Ooma Mobile?

The Ooma Mobile app allows Ooma customers to leverage the same low international calling rates that they get on their home phones when they are calling from their mobile devices. That can translate into a savings of up to 95% compared to the rates charged by cellular providers.

You can check calling rates to any country by visiting our international rates calculator.


How can I save more on calling with Ooma Mobile?

Ooma customers who are subscribed to an international calling plan can leverage those minutes using the Ooma Mobile app. If you are subscribed to an international bundle, calls to included countries will come out of the pool of minutes for that plan. If you are subscribed to the unlimited international calling plan, then unlimited calls to those countries can be made from Ooma Mobile as well.

For customers who don’t do a lot of international calling, the Ooma Mobile calling plan is a cost-effective alternative that gives you the ability to call within the U.S. or Canada for a low monthly fee.

Reference: Learn more about our international calling plans.


What is the Ooma Mobile calling plan? How does it work?

The Ooma Mobile calling plan can save you even more money by allowing you to purchase bundled Ooma Mobile minutes at a discounted rate—just $4.99/month for 1,000 minutes of calling per month to the U.S. or Canada using the Ooma Mobile app.

Reference: To learn more about the Ooma Mobile calling plan, you can see our FAQ.


What benefits do I get as an Ooma Premier subscriber?

Ooma Premier subscribers get 250 free minutes of domestic calling every month using the Ooma Mobile. If you exceed 250 minutes, calls will be charged to your prepaid account at our standard rates.


What is the voice quality of calls made with Ooma Mobile?

The Ooma Mobile application has PureVoice HD technology built in to deliver the best quality using the lowest amount of bandwidth. When calling over Wi-Fi on a good Internet connection, the call quality will be the same as calls made from your Ooma device. Calls that would connect in High Definition from your Ooma device will also connect in HD via the Ooma Mobile App.

When calling over 3G or 4G, call quality will vary with the quality of your 3G or 4G connection. Calling over a strong cellular signal will sound very good. You can check the quality of your 3G or 4G connection using a bandwidth testing application such as speedtest.net.


How much bandwidth does Ooma Mobile use?

Ooma PureVoice HD technology reduces bandwidth usage on phone calls by more than 60% compared to other phone applications. If you have a limited data plan, the lower bandwidth usage means you can talk for a longer period of time without exceeding your monthly usage cap. On average, Ooma Mobile uses around 200KB of bandwidth per minute in each direction (1MB every 5 minutes).


Will calls with Ooma Mobile use HD voice technology?

Yes! Whenever possible, your calls will be connected in HD voice. You'll be amazed at the sound quality your cellular phone is capable of delivering! If you'd like to see the difference that HD voice technology can make, you can try any of the following test phone numbers:

  • 1-900-265-1001 (Voicemail lady)
  • 1-900-265-1005 (The Talker)
  • 1-900-265-1007(Ooma radio commercial)
  • 1-900-265-1008 (Piano)
  • 1-900-265-1009 (Bird song)

For more information about HD Voice technology, please see our HD Voice FAQ.


How can I check my voicemail from Ooma Mobile?

Starting with version 4.0 of the iOS app, you can listen to and manage your voicemails from within the app. Simply navigate to the Voicemail tab. There, you will see a list of all of your voicemail messages. Tap a message to listen or swipe to delete. When a message is selected, you also have the option of returning the call, deleting the message, and moving the message to another folder.


How do I purchase additional prepaid funds?

You can add prepaid funds directly from within the app if you have version 4.0 or higher of the iOS app. Go the to the “More” tab and select Prepaid Account. There, you can choose the amount you wish to add to your account.

If you are using an earlier version of the iOS app or the Android version of the app, you will need to add prepaid funds by logging in to My Ooma and purchasing prepaid credit. You may also turn on “auto-recharge” option in My Ooma if you never want to worry about running out of money in your prepaid account.

Reference: For more information about the auto-recharge feature, you can see our FAQ.


Can I use Ooma Mobile to access my My Ooma account?

Starting with version 4.0 of the iOS app, you can manage certain account options from within the app. Simply navigate to the My Ooma tab. You can manage the following options and features:

  • Voicemail: Change the amount of time your phone rings before calls roll to voicemail. Turn Voicemail Monitoring on and off.
  • Blacklists: Turn blacklists on and off, and configure how blocked calls are directed.
  • Call Forwarding: Update your call forwarding settings.
  • Privacy: Update your privacy settings for outgoing calls. Toggle anonymous call blocking on and off, and configure how anonymous calls are directed.
  • System: Manage system settings:
    • Enable 10-digit dialing (dialing without a leading 1).
    • Turn the call-waiting beep on and off.
    • Change the time zone your system uses.

What caller-ID shows up when I make phone calls using Ooma Mobile?

The other party will see the main phone number of your Ooma account. It is not possible to connect using any alternate phone numbers you may have subscribed to.


Does Ooma Mobile support Bluetooth headsets?

Yes, Ooma Mobile supports Bluetooth headsets on the iPhone. Although the iPod touch and iPad support Bluetooth, Apple does not currently support the headset profile on these devices, which means that Bluetooth headsets will not work.


Can I make emergency 911 calls using Ooma Mobile?

Ooma Mobile does not support calling 911. To call 911, you'll need to use your home phone or your cell phone (using your standard mobile carrier).

Reference: For more information about 911 calling with Ooma, please see this FAQ.


I don't own an Ooma device. Can I stil use Ooma Mobile?

We are working on expanding access to the application, but currently you must be an owner of an Ooma Hub or Ooma Telo device to use the Ooma Mobile application.


I would like the application to show one of my virtual numbers or Google Voice number as the caller-ID. Is that possible?

This is not currently supported, but it is on our radar for future development.


Can I receive phone calls on Ooma Mobile?

This is not currently supported, but it is on our radar for future development.