Change or update my account information

How do I update my billing information?

Existing customers can update their profile and billing information by logging into their My Ooma account.  Your billing information is required for the use of enhanced services and prepaid international calling. To ensure uninterrupted service at all times, please keep this information up to date. You can check the balance of your prepaid international calling account. You can also get a breakdown of charges for your last 30 days of international calling.

I forgot my phone number. How can I find it?

Forgetting your personal number happens to the best of us, especially if you've recently acquired a new number. In addition to giving your number to friends and family so they can call you, you'll need to know your phone number to log into your My Ooma account. You can retrieve your phone number in any of the following ways:

  • Use your Ooma device to call a line with Caller-ID (such as a cell phone or your friend's phone)
  • If you have an Ooma Telo Handset, you can find your phone number in the Information section of the menu
  • Check your saved email for the message we sent you when you activated your account -- this message included your phone number